Case 1:

Ms. Yin in Haidian District has recently been troubled by the problem of furniture maintenance. At home, a solid wood dining chair cushion used for nearly six years collapsed. After opening the cushion, it was found that the original sheet under the cushion was broken. Ms. Yin had hoped to find the original manufacturer for repair, but due to the small size of the manufacturer, she has disappeared from the store now, so her dining chair has become a "childless child". I could n’t find the original manufacturer, and I could n’t repair it. It was a pity to throw away the dining chair. Ms. Yin hoped that a professional company could provide furniture repair services to help her solve this problem.

Case 2:

Mr. Liu, who lives in Shijingshan District, has recently prepared to renovate his old house. The walls, floor, water and electricity are all ready to be packaged to decoration companies, but furniture is a headache. The furniture in his house was pure solid wood furniture that he bought when he moved into the house. There are more than a dozen pieces of tables, chairs and cabinets. If you buy a new set of furniture, it will cost a lot of money, and it ’s a pity to throw away the old set of furniture. Because although ten years have passed, the furniture itself is still very strong, and the elderly at home are also very comfortable with it. However, after the renovation of the old house, these furniture appeared backward in style, especially the deep maroon, worn surface is out of step with the style of the house. If you can renovate this set of furniture, change it to transparent white or light yellow, and then make some new renovations in style. Therefore, Mr. Liu expressed his thoughts in a furniture forum on the Internet, hoping to find a suitable furniture renovation company.

The demand for furniture repair and renovation is not small, the province's expenditure is obvious, the advantages of environmental protection are outstanding

Around us, there are many consumers who have similar needs to Ms. Yin and Mr. Liu. There are tens of thousands of second-hand housing transactions in Beijing every year, and more and more large numbers of old houses have been renovated. If you have a house, you must have furniture. Therefore, the repair and renovation of furniture is not a concern for individual consumers.

A considerable number of people chose to abandon the old furniture and buy new furniture after the old house was renovated because of the broken or old style of the house; there are also many people who keep the worn furniture in a newly renovated house to save money-in fact these two Everyone has regrets. If the damaged parts of old furniture can be repaired, renovated, or even made some new designs in style and function, this will be the best choice for many people.

What are the benefits of furniture repair and renovation? The reporter consulted professionals in the furniture industry in this regard, and summed up the views of several respondents with furniture renovation needs, summing up the following two advantages:

One is to save money and reduce waste.

Some old furniture made of solid wood is made of elm wood, ash, camphor wood, etc. The texture is solid, and the use function has not been reduced. If it is only because of local damage or backward style, it will be sold directly at low prices as scrap, even when Abandoning garbage is very wasteful. On the contrary, if repairs and renovations are properly performed again, you can save on the cost of buying new furniture. In addition, if you can repair and refurbish high-quality old furniture to a certain level, and enter the specialized second-hand trading market, it will also be welcomed by some consumers with limited budgets.

The second is to reduce pollution and achieve environmental protection.

According to information, the carbon dioxide emission of manufacturing a new furniture product is 1,000 times that of renovating similar furniture. Today, the whole society advocates energy saving and emission reduction. By repairing and refurbishing old furniture, we can reduce the predation of forest resources caused by manufacturing new furniture, especially solid wood furniture, reduce environmental pollution, and realize the concept of environmental protection.

There are more than three "blind spots" in the maintenance and refurbishment market that discourage people

Since people have needs for furniture repair and renovation, how well are these needs met?

As mentioned earlier, Mr. Liu can't find any manufacturers of refurbished furniture near his home, and there are very few people on the forum. After receiving a call for help from Mr. Liu, the reporter and he searched the relevant information on the Internet and contacted the relevant enterprises on their own initiative, but the result was very disappointing. The survey found that although there is a lot of information about furniture refurbishment posted online, the vast majority are for office furniture and do not undertake scattered personal business. Ms. Yin, who always wanted to find a furniture repair company, encountered a similar situation.

With the deepening of the investigation, the reporter found that the current furniture repair and refurbishment market is still immature. Various irregularities have caused consumers to demand, but they can only be discouraged.

"Blind Spot 1"-related qualifications are hard to convince

At present, well-known furniture manufacturers in Beijing are only responsible for the after-sales warranty and maintenance of their own furniture, and almost no repair and refurbishment of other brands of furniture, and most of the manufacturers that undertake refurbishment services on the Internet are small and unheard of by consumers. , It is difficult to fully trust their qualifications and reputation.

The reporter searched more than a dozen furniture repair and refurbishment companies on the Internet, and logged on the website of the Beijing Municipal Bureau of Industry and Commerce to find that these companies were not registered. The staff of a furniture repair company told reporters on the phone: "To tell you the truth, the furniture repair company in Beijing did not register with the Industrial and Commercial Bureau."

The reporter saw on the website of a furniture repair company that the company claimed to be a "member of the China Furniture Association" and displayed pictures of its members' bronze medals. The reporter then called the China Furniture Association. Chen Baoguang, deputy chairman of the association, said that their association membership system is like this-provincial and municipal associations are members of their groups, such as the Beijing Furniture Association, members of group membership development can be Automatically recognized as a member of China Furniture Association.

The reporter immediately called the Beijing Furniture Association again. Yu Xiusu, vice president of the association, told reporters that all members of the association were furniture design, production, production, sales, and related institutions, and there were no furniture repair companies. The practice of this furniture repair company claiming to be a "member of the China Furniture Association" has elements of false propaganda.

"Blind spot 2"-lack of quality and after-sales guarantee

Leaving aside the business qualifications of these furniture repair and refurbishment companies, can the technology, quality and after-sales that consumers care about be effectively guaranteed? When negotiating with a contact person of a company that mainly paints and renovates furniture, the reporter's color change plan and environmental protection paint have been fully guaranteed by the other party. However, when the reporter proposed to sign the contract in advance, the contact person answered: "We have been refurbishing furniture for several years, and we have credibility. You don't have to sign a contract. You can rest assured ..." When it comes to quality assurance after renovation, the other party said that refurbished furniture is a one-time service, and there is no after-sales service.

In contact with several furniture repair companies, every time the reporter asked if it was possible to issue an invoice, the answer was mostly "we do not have an invoice." And when the reporter asked if there was no invoice, what evidence would consumers have if there was an after-sale problem At that time, many staff members said, “It ’s okay, if something goes wrong, you just call us and we will provide free maintenance.” Because most of these companies ’websites only have“ Wudaokou ”,“ Daxing Old Palace Town ”, and“ Haidian ” Fuzzy addresses such as “divisions”, when reporters expressed a desire to get the detailed address of the company or business store, to understand some specific situations, the other party often flashed their words, saying “the place is far away, not easy to find” or “do n’t need to see, we I just wanted to find you in the past "and other reasons.

No contracts, no invoices, no company address ... How can you be assured of such companies? Once there are quality problems or after-sales service problems, can the road of consumer rights protection go smoothly?

"Blind Spot 3"-lack of standard charges

Not only do the qualifications and service quality make consumers feel “unreliable,” the lack of uniform fees also makes people unsure.

Take Ms. Yin's chair with a broken base plate as an example. The quotations of different furniture repair companies are different and vary greatly. One company's quotation is more than 200 yuan for on-site repairs, and you need to add an additional 5% fee to purchase the invoice; another company's quotation is for on-site repairs at around 120-130 yuan. If the owner can send the furniture to South Fourth Ring The price can be reduced to 100 yuan for designated locations; other companies have stated that the on-site maintenance cost is 100 yuan. If additional replacement of the chair bottom plate is required, additional money will be charged.

In terms of furniture renovation, prices are generally not low, and the lack of a standardized price system is also where consumers feel at a loss. A Ms. Zhao who wanted to refurbish one large and one small two-piece leather sofa told reporters that she had found a related company to ask for a quotation and learned that if domestic paint spraying is used, the cost would be about 1,000 yuan; if the mid-range leather surface is replaced, It needs more than 2,000 yuan; if you want to replace a better leather surface, it will cost more. In addition, the cost of transporting the sofa to the refurbishment plant must be borne by yourself. Calculated in this way, the cost of renovating this set of sofas is not much lower than the cost of buying a new set, so she has given up on this idea.

In addition, at present, furniture refurbishment is mainly based on surface polishing, paint coloring, sofa reinforcement, and face replacement. There are few personalized services such as remodeling furniture structure and function. If old furniture with backward styles is only refurbished, it still cannot be fully satisfied. Consumer demand.

Where does consumer repair and renovate old furniture without doors?

With the change of time, the reduction of the use function, and the damage of parts, the furniture will always be updated. Every year, a large number of new furniture floods into the sales market, and there is also a large amount of furniture aging and damage. Since there is no mature and standardized furniture repair and refurbishment market, where did these old furniture end up?

A small part of old furniture has a good "home" because of its special value. Old furniture made of materials such as rosewood and rosewood remains in some citizens ’homes, becoming the darling of the antique furniture collection market. After all, this type of wood itself is of high quality and rare quantity, and can be sold at a higher price when entering the second-hand furniture market. Lujiaying, Panjiayuan, Zhaojia Chaowai Antique Furniture Market are all well-known distribution centers.

On the street of antique furniture in the famous Gaobei store, many stores are hung with the sign of "acquisition at a high price". As long as the furniture materials are precious, they will not worry about buyers, and if they are well-crafted, they are even more sought-after. After the purchase of such furniture, merchants carry out small-scale repairs and renovations, and then sell them to consumers in need of collection, with considerable profits. It can be said that this is a high-end market with a very small proportion of old furniture, and has formed a certain scale and industrial chain.

In addition to high-end old furniture, it is the common material old furniture that accounts for the vast majority. As for the old and damaged furniture, many households directly throw it away as garbage. After the furniture is transported to the garbage disposal station, it is disassembled, sorted, mixed with domestic garbage and compressed, and then landfilled.

According to statistics, dozens of tons of furniture are discarded every year in Beijing, mainly wood furniture and sofas. These discarded furniture not only waste resources, but also increase the difficulty of waste disposal.

Old-fashioned furniture is often sold to the flea market, or sold at a very low price of 5 yuan for a wooden chair and 10 yuan for a TV cabinet.

In the northern second-hand goods market in western Beijing, the reporter saw many old furniture scattered for sale. A 50% new bamboo folding chair is priced at 50 yuan, and a 60% new two sets of old wardrobes are priced at 200 yuan. If the buyer is patient, he can "grind" the price a little lower. Not far away

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